The Problem: You have a client that is computer illiterate and you need to help them configure settings and programs on their PC without spending any money. They are running Windows Vista Home Basic, so they do not have Remote Desktop, nor will most VNC programs (such as TightVNC or UltraVNC) work without major configuring of services and other settings.
The Solution: Have you and your client download and install CrossLoop. CrossLoop is completely free and built off of VNC, but it works on every version of Windows 98 through Vista. Once downloaded and installed, just run the program (make sure you are in the “Join” tab) and have your client click the “Host” tab. Type in the numbers they read off to you and hit “Connect”. They will then be prompted to allow you access to the PC. That’s it. Once they let you in, TightVNC launches through CrossLoop and you are free to help out. Check out the screenshot:
For those wondering, this solution came to me through much searching after being on the phone for 4 hours last night trying to help my Aunt and Uncle with their first ever PC. It’s just good to know for the future. 