I’ve had so little time in the past couple weeks to blog about anything, how sad! Jessica’s “winter hours” have started and she’s now working more overtime in a week than normal time (41.5 hours of overtime, just last week… crazy!). Once the wedding happens (just 2 weeks!) and Christmas is over, things should start to get back to normal. There are a few things I want to touch base on, though.
- The Westroads Mall shooting. First, both I and Jessica, and everyone we know are okay, even though we’re shook up about it. This was a horrible act by a messed up person, and I hope no one sees it and thinks “What a good idea, think I’ll copy it!” Just horrible.
- People should not open second restaurants, no matter how popular they are, if they aren’t going to try to keep the quality the same as the first. This line of thinking also goes for making movie sequels (I’m looking at you, Hollywood). Recently Jess and I went to the new Wheatfields here in Omaha, seeing as how we love the original, we thought having a closer location would be great. It wasn’t. While there we were kept waiting a good 20 min for food that required minimal cooking (a BLT and a turkey reuben), then when noticing the food wasn’t as described on the menu, I was first told to show them that it wasn’t correct (as if I had to prove it), then was told that “this is how we do it here” and then “but you know, the cooks do things differently”. What? Pick an excuse and stick with it. For a $10 sandwich, it should be made right. I’ve never had this happen at the original location, and the one time I didn’t like what I ordered (my fault, just didn’t like the taste) they insisted they buy me desert to make up for it. Now that is how to treat a customer.
- Speaking of treating customers, I have decided that customer service has all but died, lately. While ordering stuff for the wedding, one of our items was incorrect. When e-mailing the company, they failed to even read the first 2 e-mails, responding to our complaints with a simple “the order shipped”. When finally getting them to see our issue, they tell us that they’d expect a “$500 every other week customer” to raise this big of deal, they just don’t see why we’re so upset. This continued until I started demanding money back (and I’m sure copying my message to the president didn’t hurt). Finally over 6 e-mails and a week later, they seem to understand why we’re upset and begin to move forward. Why did it take that long? The first thing they should have said when noticing our order was incorrect was something along the lines of “What can we do to fix this problem?” I was going to name names here, but they finally shaped up, so I’ll spare them. Just in general, be nice to your customers unless they’re being a jerk to you.
That’s all I got for now… still trying to finish up my Christmas shopping and all that stuff. Since I missed it before, Merry Christmas and Happy Hanukkah, everyone!
